Betting Rules

These Betting Rules explain the general conditions that apply when you use the betting and gaming services available through Roostino Casino. They are intended to help Australian players understand how bets are placed, accepted, settled and reviewed. By opening an account, placing a bet or using a game, you confirm that you have read and understood these rules, together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information.

Roostino Casino operates under a licence issued by the Anjouan gaming authority. The platform uses SSL encryption and maintains an AML policy alongside responsible gambling tools for player protection.

General betting conditions

You must be legally permitted to use online gambling services in your location and must meet the minimum age requirement that applies to you. Roostino Casino may request information to verify your identity, age, location or ownership of a payment method. An account must be used only by the person who registered it. You must keep your login details secure and must not allow another person to access or use your account.

All information supplied during registration, verification and account use must be accurate, complete and current. If your personal circumstances or details change, you should update the relevant information where the website provides that option. An account may be restricted, suspended or closed where information cannot be verified, where account security is in question, or where use of the services appears to breach these rules or applicable requirements.

You are responsible for checking the details of a bet before confirming it. This includes the selected game, market, event, outcome, stake, odds where applicable and any other displayed conditions. A bet is generally treated as placed when the website confirms acceptance. Displayed selections or an attempted transaction do not necessarily mean that a bet has been accepted.

Only one personal account should be created unless the website expressly permits otherwise.
You must not use the services for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the website, games, software, payment systems or security controls.
You must not use automated tools, bots, scripts or technical methods designed to obtain an unfair advantage.
You must not place bets on behalf of another person or permit another person to control your betting activity.
You should review the applicable game information and rules before committing funds.

Acceptance and availability

Roostino Casino may refuse, limit, cancel or review a bet where permitted by the applicable terms. This may occur if there is a technical error, an obvious pricing or display error, a connection problem, suspected misuse, a duplicated transaction or a concern about the integrity of an event or game. If a bet is affected, the outcome will be handled in accordance with the relevant rules and applicable law.

Games, outcomes and settlement

Each game or betting product may have its own rules. These rules can cover eligible selections, minimum or maximum stakes, game operation, result determination, cancellations, voids and settlement. The information shown within the relevant game or market forms part of the conditions that apply to that activity. You should read those details carefully before placing a bet.

Casino games are determined by the game’s stated rules and, where relevant, randomised software or another approved outcome process. Sports and event bets are settled using the result and settlement method stated for the relevant market. A result may be subject to official information, event rules, abandoned or postponed event provisions, dead-heat provisions or other market-specific conditions.

Where an obvious error affects a displayed price, result, balance or transaction, Roostino Casino may correct the error and review affected activity. If a game is interrupted or a technical issue prevents normal completion, the available records and applicable game rules will be used to determine the appropriate treatment. A displayed balance is not necessarily proof that funds have been finally credited or settled.

A bet may be voided or cancelled where the relevant market or game is not available for settlement.
A postponed or changed event may be treated according to the specific rules for that event or market.
A game result may be reviewed if there is a technical, security or integrity concern.
Where a result is disputed, the available transaction, game and event records may be considered.
The final settlement of a bet may differ from an initial display while a result is being confirmed.

Records and confirmation

You should keep your own record of accepted bets, deposits, withdrawals and account activity. The account history or transaction record available through the website is generally the primary reference for activity on the account. If you believe a record is incorrect, raise the issue as soon as reasonably possible and provide enough information for the transaction to be identified.

Deposits, withdrawals and account balances

Only payment methods made available on the website may be used. You must have the right to use the payment method selected and must not use a card, account or wallet belonging to another person without authorisation. Payment transactions may be subject to verification, processing checks, provider requirements and applicable anti-money laundering obligations.

Funds should be deposited for the purpose of using the available services and not for transferring money to another person or account. Roostino Casino may delay, reject or review a transaction where information is incomplete, a payment cannot be verified, the payment provider does not approve it, or the activity raises a security or compliance concern. Any applicable fees or processing conditions should be checked before a transaction is confirmed.

Withdrawal requests may be subject to identity verification, payment checks, account review and any conditions shown at the time of the request. You may be asked to confirm the original funding method or provide supporting information. A withdrawal can be delayed or declined where the account is not verified, the payment method is unsuitable, activity is under review, or the request does not meet the applicable rules.

Check the currency and amount before confirming a deposit or withdrawal.
Do not attempt to deposit more than you can afford to lose.
Do not reverse a responsible gambling limit or cooling-off decision by creating another account.
Report any unfamiliar account activity promptly through the available support channel.
Keep payment details and verification documents secure and provide them only through approved website processes.

Balances, winnings and withdrawals may be reviewed for accuracy and compliance. If funds have been credited in error, or if a transaction is later reversed by a payment provider, an adjustment may be made to the account. You remain responsible for reviewing your balance and reporting an apparent error promptly.

Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and stop when that budget is reached. Take regular breaks, avoid gambling when upset or under the influence of alcohol, and do not borrow money to gamble. If gambling is becoming difficult to control, use the responsible gambling tools available on the website and seek independent support.

Set deposit, wagering or session limits where those tools are available.
Use a cooling-off period or self-exclusion option if you need time away from gambling.
Do not chase losses or increase stakes to recover previous losses.
Ask for help if gambling affects your finances, relationships, work or wellbeing.
Protect children and other vulnerable people from access to your account and devices.

If you have a question about a bet, transaction, game result or account decision, contact support through the contact method provided on the website. Include your account information only where requested and never share your password. A review may require details such as the date and time of the activity, the game or market involved, the amount and any reference shown in your account history.

Complaints are considered under the website’s applicable complaints process. You should provide a clear description of the issue and the outcome you are seeking. Reviews may involve account, payment, game or event records. A response may be delayed where additional information is required or where a matter involves a third-party payment provider, technical investigation or integrity review.

These Betting Rules may be updated from time to time to reflect changes to the services, games, legal requirements, security practices or responsible gambling measures. The current version published on the website applies to future activity from the time it is made available, unless stated otherwise. You should check this page regularly and stop using the services if you do not agree with an updated rule.