Privacy Policy

This Privacy Policy explains how Roostino Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. We aim to handle personal information fairly, securely and transparently. By using the website, you acknowledge that information may be handled as described on this page, subject to any rights and protections that apply to you under Australian law.

Roostino Casino operates under a licence issued by the Anjouan gaming authority. The platform uses SSL encryption and maintains an AML policy alongside responsible gambling tools for player protection.

Information we may collect

The information handled by an online casino may vary depending on how you use the website, which services you access and what information is required for account administration, security or legal compliance. We collect information that you provide directly, information created through your use of the website and information received from service providers where appropriate.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, account credentials, contact details, preferences and records of communications. We use these details to create and manage your account, provide services, respond to questions, send important service messages and maintain accurate account records.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include identity documents, information about your address and other details needed for customer due diligence. Verification information may be reviewed using internal processes or suitable specialist providers. It is used to protect players, meet applicable obligations and reduce the risk of impersonation, fraud, money laundering and other misuse.

Payment and transaction records

We may handle information about deposits, withdrawals, payments, refunds, account balances, wagering activity and related transactions. Payment details may be processed by payment providers, and we may receive information needed to confirm a transaction without receiving or storing every detail held by the payment provider. Transaction records help us operate the account, investigate disputes, detect unusual activity and meet record-keeping requirements.

Device, usage and cookie data

When you visit the website, technical information may be collected, including your IP address, browser type, device type, operating system, approximate location, pages viewed, access times, referral information and interactions with website features. We may also use cookies and similar technologies to remember settings, keep services working, understand website usage, improve performance and support security.

How we use information

We use personal information only for reasonable business, service, security and compliance purposes connected with operating Roostino Casino. Depending on the circumstances, this may include the following activities:

Opening, maintaining and closing player accounts.
Processing account activity, payments, withdrawals and other requested services.
Confirming identity, age, account ownership and eligibility.
Carrying out fraud prevention, security monitoring and anti-abuse checks.
Providing customer support and keeping records of communications.
Sending essential notices about accounts, transactions, security and changes to services.
Sending marketing communications where permitted and where you have provided any consent that is required.
Improving the website, testing features, analysing usage and resolving technical issues.
Meeting legal, regulatory, tax, accounting and responsible gambling obligations that apply to the service.
Responding to lawful requests, protecting our rights and preventing harm to players, the website or others.

We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable law, or where you have been informed and any required permission has been obtained.

Marketing choices

You may receive promotional messages only where allowed and, where required, after the appropriate consent has been obtained. You can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting us using the details in the data rights section below. Even if you opt out of marketing, we may still send non-promotional messages that are necessary for your account, transactions, security or the operation of the service.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and its services. These providers may support hosting, technology, identity checks, payment processing, fraud monitoring, customer support, communications, analytics, security and professional services. They may access information only as reasonably necessary for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a lawful request, court order or legal obligation; to investigate suspected fraud or unlawful activity; to protect the safety and rights of players and others; or to establish, exercise or defend legal claims. If information is handled outside Australia, we take reasonable steps appropriate to the circumstances to support its secure handling and protect it in accordance with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. Some are necessary for features such as account access, session security and navigation. Others may help us remember preferences, understand how the website is used, measure performance or support relevant communications. Cookie availability and settings may vary by browser and device.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and you may need to repeat preferences or sign-in steps. Browser settings generally provide information about existing cookies and allow you to control whether new cookies are accepted.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, monitoring, secure communications, authentication processes and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password, keep account details private and contact support promptly if they suspect unauthorised activity.

Keeping information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including account administration, dispute handling, security, reporting and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Children and young people

The services are intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly invite people who are not permitted to use online gambling services to open an account. If you believe information has been provided by an ineligible person, contact support so the matter can be reviewed.

Your privacy rights and questions

Depending on your circumstances and applicable law, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing. You may also ask questions about how your information is used, request an explanation of a privacy practice or raise a concern about the handling of your information.

How to make a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, email support@roostinocasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where a request involves sensitive information or account security.

We will review and respond to requests within a reasonable timeframe, subject to applicable requirements, identity checks and any valid exceptions. A request to delete information may not be accepted in full where we need to retain records for legal, security, dispute-resolution or other legitimate purposes. Where this applies, we will explain the relevant limitation as far as reasonably possible.

Changes to this Policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website, with the revision date or other notice where appropriate. We encourage players to review this page from time to time so they understand the current approach. Continued use of the website after an update may be subject to the revised Policy, to the extent permitted by law.

If you have a privacy question, concern or request, contact support@roostinocasino.top. We encourage players to contact us first so we can understand and address the issue.